About Us

Customer Support

Customer Support Philosophy

At Hitachi, we recognize the importance of the role as your partner to provide continual and prompt service support. Our team is here to support you, wherever and whenever you need us. By providing an efficient and reliable service support which you can rely on, we will work with you to ensure that your systems are always in optimal condition.

Customer Support

Hitachi Care

Flexible services to help you maximize operation efficiency

We offer various type of Hitachi Care program which cover installation, repair and preventive maintenance to help you to optimize your investment. Choose the best solution according to your needs to ensure maximum update and protect your capital investments against unexpected costs.

On-site Repair Service

Installation Service

Hitachi provides an efficient and reliable installation service. The entire setup process is streamlined from site selection to commission and supervised by Hitachi service personnel.

  • Streamline workflow with site planning assistance by Hitachi
  • Enjoy service support from dedicated personnel for smooth delivery of your equipment
  • Help to assure your installation will meet allelectrical and environment requirements
On-site Repair Service

On-site Repair Service

If your system is not functioning optimally, contact to us and our Hitachi Certified engineers will be there to fix it. Our service team will repair your system and we use only original parts.

  • Manufacturers expertise and thorough of your system
  • Original spare parts used to ensure the best quality
  • Certified trained engineers
  • Minimum downtime of your system
On-site Repair Service

Preventive Maintenance Service

Provide coverage of all maintenance intervals to optimize your system.

  • Manufacturers expertise and thorough testing of your system
  • Function testing of system performance
  • Visual inspection of system for signs of damages or wear and tear
  • Calibration (if applicable)
  • Replacement of parts subject to wear (if applicable)
  • Keep your system up-to-date and at best performance with periodically system upgrades
On-site Repair Service

Sentinel Customer Support

Our customer support system, Sentinel can help you to optimize equipment uptime. Together with in-house expertise, you can be assured of updated application software and prompt preventive maintenance support.

  • 24/7 Continuous critical system monitoring
  • Detects errors and automatically notifies Hitachi team
  • Robust issues identification and resolution
  • Secured network for data privacy
  • Automated system to detect and notify Hitachi Service