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Our support philosophy is to provide an efficient and reliable service support to the most advanced medical equipment through a network of highly trained service personnel working around the clock to provide a very high uptime for the installed equipment.
Our distributor network in South East Asia, SAARC and Middle East ensures that all the safety aspects and specifications of the equipment are regularly checked through preventive maintenance service on the equipment. A higher level of service support is available at the Singapore office ensuring prompt service in line with comprehensive quality standards.
A very effective training program for the service personnel ensures a smooth transition of work from the planning stage to the implementation with quality checks at every stage of the process.
In addition to maintaining the system to the required specifications, we deliver continuous applications training and technical support. The support also includes regular software updates and hardware modifications to ensure that the system is in line with the state of the art technology. A stock of essential spares ensures prompt replacement with minimum downtime.
At HMSS we are striving 'Towards Total Customer Satisfaction'.